Emergency Advice

If you are in a Crisis situation requiring urgent assistance and are already being cared for by a Crisis or Community Team or have a Key Worker from the Norfolk & Suffolk Foundation Trust then please call the number for the Crisis Team on your hospital paperwork. If you are not being cared for by any of the above you will need to make an emergency same-day appointment with your GP if it is Monday to Friday in Surgery Hours. If it is outside of these hours (Evenings, Weekends or Bank Holidays) or you unable to get a GP appointment then you will need to attend A&E where the Mental Health Liaison Team at the Hospital will be able to assist you. If it is a medical emergency and you or your carer is unable to visit A and E or if you or your partner are acutely unwell then you will need to call an ambulance on 999. If you are unsure of whether calling an ambulance is the right decision you can always call 111 for further advice.

Other Organisations

The Stay Alive app is a pocket suicide prevention resource for the UK, packed full of useful information to help you stay safe. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

MIND Mental Health Support Line

08088 02 02 88

  • Offers a listening ear, emotional support, coping strategies, sign posting and practical advice. This includes help with developing plans to tackle and limit crisis situations.
  • Helps people to manage living with mental health problems and build resilience and confidence for the future. 
  • Supports everyone who calls to access other forms of help too, and to plan a meaningful recovery within their means or those of the person they care for.
  • Works together with you openly during a call, without pressure to do things and without judgment.

MIND will work with and complement the Crisis Resolution Home Team (CRHT), Community Mental Health Teams (CMHT), Emergency Services and others to help keep people safe as needed.

Family Lives offers a confidential and free* helpline service for families in England and Wales (previously known as Parentline). Please call us for emotional support, information, advice, and guidance on any aspect of parenting and family life.
Our helpline service is open
9am – 9pm, Monday to Friday
10am – 3pm Saturday and Sunday