Emergency Advice
From 9am on Tuesday 5 April 2022 people of all ages in Norfolk and Suffolk will need to call 111 option 2 to access support for urgent mental health needs: previously known as the First Response service.
The urgent mental health helpline will still be available 24/7, 365 days a year. The team is still the same – there’s just a new number to call.
Get urgent help if you are experiencing a mental health crisis. Mental health crisis means different things to different people.
• You may be distressed and want to harm yourself, or someone else
• You may be hearing unpleasant voices, feel that people are watching you or that you are in immediate danger
It could help to tell someone you trust, such as a family member or a friend who can then help you decide what to do. They can also contact services on your behalf.
If you are supported by one of NSFT’s services:
Check your care plan, and:
During office hours contact your care coordinator or the duty number for the team that is supporting you. If you don’t have their details, visit NSFT’s service finder.
Or call the urgent mental health helpline on 111 and select option 2.
If you need urgent help and you are not supported by NSFT’s services:
Call 111 and select option 2 to speak to the 24-hour urgent mental health helpline.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
Other Organisations

The Stay Alive app is a pocket suicide prevention resource for the UK, packed full of useful information to help you stay safe. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.

MIND Mental Health Support Line

08088 02 02 88

  • Offers a listening ear, emotional support, coping strategies, sign posting and practical advice. This includes help with developing plans to tackle and limit crisis situations.
  • Helps people to manage living with mental health problems and build resilience and confidence for the future. 
  • Supports everyone who calls to access other forms of help too, and to plan a meaningful recovery within their means or those of the person they care for.
  • Works together with you openly during a call, without pressure to do things and without judgment.

MIND will work with and complement the Crisis Resolution Home Team (CRHT), Community Mental Health Teams (CMHT), Emergency Services and others to help keep people safe as needed.

Family Lives offers a confidential and free* helpline service for families in England and Wales (previously known as Parentline). Please call us for emotional support, information, advice, and guidance on any aspect of parenting and family life.
Our helpline service is open
9am – 9pm, Monday to Friday
10am – 3pm Saturday and Sunday